Refund Policy

What this policy covers

This Refund Policy explains when ImgVid gives back credits or money. It applies to everything you can buy on imgvid.net: one-time credit packs and monthly or yearly subscriptions. It sits alongside our Terms of Service, which govern your use of ImgVid as a whole. If the two ever seem to disagree, the Terms of Service apply.

Nothing in this policy affects the rights you have as a consumer under the law of the country you live in.

Failed generations: credits come back automatically

When you start a generation, ImgVid sets aside the credits it will cost. A successful image or video generation uses those credits; a confirmed technical failure releases them.

• If a generation fails because of a technical problem at ImgVid or at the AI model provider, the credits set aside for it are released back to your balance automatically. You do not need to contact us.
• Returned credits go back to the batch they came from. If the original batch has expired by the time reserved credits are released, the returned credits are placed in a new batch valid for 72 hours.
• If a delivered image or video is broken because of a problem on our side — for example it will not open or play — contact us. Once we have verified the problem, we will return the credits that generation used.

A generation that completes successfully uses its credits even if you are not happy with the creative result. AI output varies from one run to the next, and the cost of each generation is shown next to the Generate button before you start it.

Credit packs

Credit packs are one-time purchases. The credits are added to your account as soon as your payment is confirmed, and pack credits do not expire.

Because the credits are delivered immediately, credit-pack purchases are final, except where a refund is required by law or where ImgVid agrees to one.

If you believe a refund is justified — for example, you were charged twice, or you bought a pack by mistake and have not used any of its credits — contact us promptly after discovering the problem. We will review the purchase and your request.

When ImgVid does refund a credit pack:

• Our response confirms the approved refund amount and the affected purchase.
• Credits attributable to the refunded amount are removed from your balance. We review requests involving credits already used individually.
• A full refund ends the paid access provided by that purchase; access from other valid purchases is assessed separately.

Subscriptions

A subscription renews automatically at the end of each billing period until you cancel it. You can cancel at any time from your billing settings. Cancelling stops future renewals. For the plans currently offered on our pricing page, paid credits already granted never expire and remain in your balance after cancellation. Yearly plans continue their monthly grants through the prepaid term. Existing subscriptions retain their original credit terms. Paid subscription features remain available through the period you have paid for.

Cancelling does not by itself refund the current period. Subscription payments are final, except where a refund is required by law or where ImgVid agrees to one.

If you were charged for a renewal you did not intend, or charged in error, contact us promptly after discovering the problem. We will review the charge and your request.

When ImgVid refunds a subscription payment in full:

• The subscription is cancelled, so it will not renew again.
• The credits remaining from the period you were refunded for are removed from your balance.
• Paid features from that subscription end straight away.

Cancelling partway through a billing period does not automatically entitle you to a partial refund. Any exception is reviewed individually, and our response confirms the approved amount and its effect on credits and access.

Free credits

Credits you receive for free — the sign-up gift, daily check-in rewards and invitation rewards — have no cash value and cannot be refunded or exchanged for money. They expire on the schedule shown when you receive them.

Chargebacks and payment disputes

If you think a charge is wrong, please contact us first — it is usually the quickest way to sort it out.

If you open a dispute or chargeback with your bank or card issuer instead:

• The credits from the disputed payment are removed from your balance, and the paid features it unlocked are suspended while the dispute is open.
• If the dispute is decided in ImgVid's favour, we reconcile the linked payment and credit adjustments to restore eligible credits and paid access. Credits still used by a generation cannot also be restored as available credits.
• If the dispute is decided in your favour, the payment is treated as fully refunded.

How to ask for a refund

Contact us from the email address linked to your ImgVid account and include:

• the date of the purchase or charge;
• what you bought (credit pack or subscription plan);
• a short explanation of what went wrong, and for a generation problem, which image or video it was.

We will review your request and reply to the account email. The review may require purchase records or details of the affected generation.

How refunds are paid

Approved refunds are paid back to the payment method you used for the purchase, through our payment processor. We cannot send a refund to a different card or account. Once a refund has been issued, your bank or card provider may need several business days to show it on your statement.

We will email you when a refund is complete.

Changes to this policy

ImgVid may update this policy from time to time. Changes are posted on this page with a new effective date. A change does not affect a refund request you made before the change was posted.

Contact

Questions about this policy can be sent via contact us.